Maintenance records, quotes and owner approvals
Maintenance gets messy when requests live in text messages, quotes arrive in email and invoices are stored somewhere else. Owners need one repair timeline per property.
Separate request, quote and approval
A repair request is not the same as owner approval. The platform should show the request details, quote options, selected quote and approval status clearly.
- Request details and urgency
- Trusted tradie assignment
- Multiple quote comparison
- Owner approval or rejection
- Invoice and completion evidence
Keep tenant-cost decisions cautious
If a repair might involve tenant damage, the product should capture notes and evidence but avoid automatically charging or blaming the tenant. Responsibility should remain an owner-reviewed decision.
Use support services without losing control
Maintenance Assist can help coordinate repairs, but owner approval rules, budgets and final decisions should remain visible. That is the difference between useful support and losing control of the rental.
Practical takeaway
A good maintenance workflow preserves every decision: request, triage, quote, approval, work, invoice and evidence.