Getting started
Create an owner account, complete owner setup, add your first property and choose whether the property is tenanted or vacant.
- Owner onboarding
- Property setup
- Minimum-standard reminders
Help centre
Straight answers for self-managing owners.
Product guidance is being prepared alongside the testing release.
Adding properties
Each active property is tracked separately for pricing, compliance, tenancy, documents and records.
- Occupied, vacant and preparing count as active
- Archived properties do not count
- State rules follow the property state
Tenant and tradie access
Tenants and tradies need owner-enabled portal access for the email address they use to sign in.
- Invitation resend controls
- Accepted and last-seen status
- Access can be disabled by the owner
Rent ledger
RentalKey records owner-supplied rent information. It does not collect rent or process tenant payments.
- Manual rent records
- Receipt fields
- CSV exports
Maintenance records
Use the maintenance area to preserve requests, approvals, quote comparisons and completion evidence. Call emergency services first where safety is immediately threatened.
- Trusted tradie assignment
- Owner approval controls
- Invoice/evidence records
Documents and evidence
Upload lease, safety, expense, inspection and repair records to keep a property-level trail.
- Private document storage
- Tax-time pack
- Compliance evidence
Money handling
RentalKey does not collect, hold or transfer rent or bond money. Stripe is only for owner software subscription billing.
- No Stripe Connect
- No trust accounting
- No bond processing
Product boundaries
RentalKey organises administration. It does not provide legal, tax, financial, emergency or official government advice.
- Use official authorities for legal rules
- Use accountants for tax advice
- Use emergency services for urgent danger
Contact support
Use the contact page to report a product issue or ask about the owner testing programme.
- Owner testing access
- Technical issues
- Billing questions
Common questions
Can tenants or tradies sign in without an invitation?
No. Tenant and tradie access only works when an owner has enabled portal access for the matching email address.
Does RentalKey collect rent or bond money?
No. RentalKey records owner-supplied rent and bond information, but it does not collect, hold or transfer rent or bond money.
Where should owners go for legal or emergency issues?
RentalKey is an administration website. Owners should use official authorities, qualified advisers or emergency services when the issue involves legal, tax, financial or urgent safety decisions.